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Shipping & Delivery
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| 1. What is your Goods Return policy? |
If you find a product purchased from us to be faulty or defective, we will be happy to replace or refund the value of any other items proven to be faulty or defective. Returns are only possible within one month of purchase date. To perform a refund, please contact us at csd@onhing.com.hk or call 2707 6302. Replacement will be performed within two working days; Goods Return will be arranged at the time of your next delivery. Please ensure that any returned product is complete with its original packaging. Please also include the original delivery note or invoice. Product must be in original condition. Any damages to items by abuses or alteration shall not be replaced. All refunds on COD payments will be made by cheque. For credit account payments refunds will be made via the On Hing account. All refunds will take around 14 working days for processing. On Hing reserves the right to amend this policy without prior notice to its customers. If you have any enquiries, please direct them to csd@onhing.com.hk or call 2707 6302 for details. |
| 2. When the deliveryman comes with my new order, can I give him items I want to return? |
Delivery men cannot accept items for returns unless you have already contacted the sales person or our customer service representative by email or filling the "Goods Return Requisition Form" in prior. After generating some paperwork, the delivery man will bring to you for signing. This ensures that you receive credit for the items you return if necessary. |
| 3. When will my return be picked up? |
We will arrange pick up of your returned item, between the hours of (excluding holidays) Monday - Friday : 9:00 AM - 6:00 PM Pick up times may vary based on courier and location of product. You will receive credit (if necessary) for the returned item when product is acknowledged as received. Please contact 2707 6302 for more information. |
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